Deputy Registrar, Applications Administration

Overview

HIRING RANGE $145,349-$170,882

The Office of the Registrar is responsible for the integrity, governance, and administration of all adjudicative processes of the Ontario Energy Board. It ensures that all matters before the OEB are managed efficiently, transparently, and in accordance with natural justice, applicable legislation, and established tribunal procedures. The Office oversees the full life cycle of adjudicative records and official documents including their receipt, processing, digitization, secure storage, retrieval, and disposition in compliance with the Archives and Recordkeeping Act, FIPPA, and government records-management requirements. The Office also provides adjudicative reporting, regulatory data stewardship, and operational insights that support continuous improvement, modernization, and innovation across adjudicative operations. The Office of the Registrar includes three Deputy Registrars who collectively support the OEB’s adjudicative system and ensure that the tribunal’s records, data, and processes remain accurate, secure, accessible, and aligned with the OEB’s statutory mandate.

The Deputy Registrar, Applications Administration is responsible for the operational leadership of the Ontario Energy Board's (OEB) application administration and records and information management functions. The position supports the Registrar in ensuring that matters before the OEB are administered effectively, fairly, transparently, and in accordance with legislative requirements, procedural fairness, records management obligations, and organizational standards. The Deputy Registrar is accountable for the intake and administration of regulatory filings, proceeding administration, records governance, information management, digitization initiatives, stakeholder relations, operational performance, and continuous improvement. The position serves as a key advisor to the Registrar and plays a critical role in advancing modernization and operational excellence across the Office of the Registrar and the OEB.

Responsibilities

• Oversee the intake, review, assignment, and administration of applications, filings, and regulatory proceedings.
• Help ensure adjudicative matters are processed in accordance with legislation, procedural fairness, tribunal best practices and OEB requirements.
• Support the Registrar in administering delegated authorities and operational priorities.
• Set up and monitor certain proceeding administration activities to ensure timeliness, consistency, and service excellence.
• Lead, coach, mentor and develop Applications Administration staff.
• Establish performance expectations, priorities and service standards.
• Manage workload allocation and resource planning.
• Oversee the OEB's records and information management program.
• Ensure compliance with records retention schedules, records management standards, privacy requirements and applicable legislation.
• Oversee the management, preservation, accessibility, retention and disposition of official records.
• Provide expert procedural administrative guidance to applicants, intervenors, legal counsel, commissioners, vendors and staff.
• Respond to inquiries regarding filing requirements, adjudicative procedures, and records management practices.
• Build and maintain productive working relationships with internal and external stakeholders.

Qualifications

• University degree in Public Administration, Public Policy and Administration, Business Administration, Information Management, Records Management, or a related discipline.
• Preferred: Graduate degree, legal training, information governance certification, or records management designation is considered an asset.
• Minimum seven years of progressively responsible experience in a regulatory, tribunal, quasi-judicial, public-sector, information governance, compliance, or related environment.
• Experience leading operational teams and managing staff
• Experience overseeing application administration, regulatory operations, records management, or information governance functions.
• Experience leading organization-wide initiatives, business process improvements, or modernization projects.
• Experience working with executive leaders and multiple stakeholder groups.
• Experience working with Microsoft Dynamics 365 is considered an asset, particularly in support of case management, workflow automation, records management, reporting, and service delivery improvements.
• Administrative law principles and procedural fairness.
• Regulatory tribunal operations and adjudicative processes.
• Records and information management principles and practices.
• Privacy, records retention, and information governance requirements.
• The Ontario Energy Board Act, 1998 and related regulatory frameworks is an asset.
• Strong leadership, coaching, and people management skills.
• Excellent verbal, written, and presentation skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Exceptional organizational and stakeholder management skills.
• Experience with electronic records management systems and case management systems.